When is the last time you asked your clients how you were doing? Why they choose you over your competition, or what you could do to improve? When is the last time you asked your employees what you could do better or offer as a new product or service?
Your internal employees, even the ones that don’t have direct customer contact, are still a treasure trove of information you can use to make stronger business decisions. We can teach you how to extract information from them on a regular basis to help improve and grow your business.
On an ongoing basis, how can you train your employees to be gathering useful, valuable market intelligence that you can use for service, product, growth and expansion decisions from the customer? Be ahead of your competition by having more market intelligence in your industry.